Dear Valued Customers,
As a precautionary measure against the ongoing risk of COVID-19, we have temporarily suspended in-store returns, product exchanges and refunds, in line with the official directives in the emirates.
Our Return, Exchange and Refund Policy may be modified once the situation is normalised. We apologize for the inconvenience and we're grateful for your patience and understanding during these extraordinary times.
Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of utmost importance to us. We are in this together with you and understand your concern about yourself, your families and the communities we all live in.
Our number one priority will always be the health and safety of you, our customers and our team members. We would like to share with you a few precautionary measures we have been practicing in our daily operations:
We operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitizers at all workstations, all our employees are now mandated to wear gloves at all times and we have ensured that we have sanitizers across warehouses and sufficient protective gear for all employees.
Kindly note that deliveries within the city limits of each emirate of the UAE will take up to 2-3 business days. For deliveries outside the city limits of each of the emirate, our dedicated Customer Representative will contact you to confirm the delivery date once confirmed with the courier.
All our drivers have been trained on hand hygiene best practices as per WHO guidelines. Additionally, they are now sanitizing their hands before and after every interaction.
Contactless home deliveries
We have now advised changes to our standard doorstep procedure so that prepaid orders can be left at your door rather than being handed over – to minimize interaction.
We are constantly monitoring the situation as it unfolds and will keep you updated as we receive more information. We would like to thank you for your loyalty and want to assure you that you are in safe hands. For any clarifications or concerns, reach out to our dedicated Customer Service Teams:
UAE: 800 MYPARTY (6972789)
KSA: +966 11 236 9992
Stay safe, stay healthy.
We look forward to getting your celebrations started – soon.
Party Centre Team